Terms and Conditions

Ordering

Ordering from The Swim Squad Shop is 100% secure with our SSL Certificate, and Paypal Pro Checkout.

Payment Methods

We accept American Express, Visa, MasterCard, and Discover. We are unable to accept cash or money orders or ship COD.

Out of Stock Policy

If one of our products is out of stock we will contact you for a refund or recommend a substitution.

Return Policy

Every item ordered is guaranteed to arrive in brand new condition. In the rare event that a product arrives damaged which is noted on the delivery receipt, we will give a full refund or credit. Please save all boxes, packing materials, paperwork and maintain the product in its original condition pending resolution of the problem. To contact us, please send an e-mail to info@theswimsquad.com and report your problem.

Canceling Orders

Orders can be canceled provided they have not already been shipped. You can enquire about the status of your order by sending an email to info@theswimsquad.com